These Terms of Service ("Terms") govern your use of our website (https://lilly.lk), our boutique services, and all interactions with Lilly Store LK. By accessing our website, making a purchase, booking an appointment, or communicating with us via WhatsApp or Instagram, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our services.
Lilly Store LK is a designer fashion boutique operated by Deema Rupasinghe, located in Mirihana, Nugegoda, Sri Lanka.
📋 1. About Our Services
1.1 Products & Services Offered
Lilly Store LK offers:
Hand-dyed batik sarees (limited quantity, each unique)
Linen office wear and smart casual pieces
Custom-designed sarees and outfits
Bridal and occasion wear
Styling consultations (in-store, by appointment)
Islandwide delivery within Sri Lanka
1.2 Appointment-Only Boutique
Our physical boutique at 28, 21 Wijesekara Mawatha, Mirihana, Nugegoda operates by appointment only. This ensures personalized, one-on-one styling consultations.
Hours: Monday–Saturday, 9:00 AM – 6:00 PM
Closed Sundays
Book via: https://online.lilly.lk/widget/bookings/styling-try-on-session-lilly
1.3 Hand-Dyed Batik Disclaimer
Each hand-dyed batik piece is unique and unrepeatable due to the manual wax-resist dyeing process. Color variations, slight imperfections, and texture differences are intentional characteristics of authentic batik, not defects. These features add to the artistic value and exclusivity of each piece.
🛍️ 2. Ordering & Purchases
2.1 Ready-Made Items
Ready-made items (in-stock sarees, office wear, casual pieces) are subject to availability.
Orders are confirmed upon receipt of full payment
Items are reserved for 24 hours upon booking an appointment
Prices are in Sri Lankan Rupees (LKR) unless otherwise stated
Size mismatch: Applies only if measurements provided were incorrect and Deema-approved
5.2 Non-Returnable Items
The following items cannot be returned:
Items worn, washed, or visibly used
Items with original tags removed
Custom orders (once design is approved and production begins)
Handmade items showing normal batik characteristics (color variation, texture)
Final sale or clearance items
Items purchased more than 7 days ago
5.3 Return Process
Contact us within 7 days: WhatsApp +94 77 344 7752
Provide order number and reason for return
Send clear photos of the item (front, back, tags, any defects)
Arrange courier pickup (customer pays return shipping unless defective)
We inspect the item within 5 business days
Refund issued within 10 business days (if approved)
5.4 Refund Details
Original purchase price is refunded (minus return shipping if applicable)
Refunds are issued to original payment method
Bank refunds may take 3-5 business days
Cash purchases are refunded in-store or via bank transfer
5.5 No Refunds for Change of Mind
Important: Returns due to change of mind, color preference, or fit (for standard sizes) are not eligible for refund. We recommend trying items at our boutique or requesting detailed photos before purchasing online.
🎨 6. Custom Design Cancellations
6.1 Cancellation Policy
Stage
Cancellation Terms
Before deposit
Full refund, no penalty
After 50% deposit, before production starts
50% refund (deposit is non-refundable)
After production begins (after day 3)
No refund (item may be offered to waitlist at discount)
After item is completed & approved
No refund (full balance must be paid)
6.2 Delay Due to Customer
If a customer requests design changes, custom measurements, or approval delays, Deema reserves the right to:
Extend the delivery timeline
Charge a revision fee for significant design changes
Cancel the order if no approval is given after 30 days
⚠️ 7. Limitations of Liability
7.1 What We're Not Liable For
Lilly Store LK is NOT liable for:
Indirect, incidental, or consequential damages
Loss of profits or business interruption
Delivery delays caused by courier or weather
Color differences due to screen display or batik variation
Fit issues caused by incorrect measurements provided by customer
Website downtime or technical issues (we maintain 99% uptime)
Third-party service failures (payment gateways, couriers)
7.2 Our Liability Limit
Our total liability is limited to the purchase price of the item in question.
📱 8. Communication & Consent
8.1 WhatsApp Communications
By providing your WhatsApp number, you consent to receive:
Appointment confirmations and reminders
Order updates and delivery notifications
Customer support messages
Marketing communications (if opted-in)
8.2 Opting Out
You may opt out of marketing communications anytime by replying "STOP" to any WhatsApp message. Transactional messages (order updates, appointments) cannot be opted out unless you cancel the order/appointment.
8.3 Response Times
WhatsApp: Response within 2-4 hours (business hours)
Instagram DM: Response within 4-8 hours
Outside business hours: Response next business day
💼 9. Intellectual Property
9.1 Brand & Content Ownership
All content on https://lilly.lk, including:
Product photos and descriptions
Design sketches and artwork
Copy and branding ("Lilly Store LK," "Lilly," logos)
Custom designs created by Deema Rupasinghe
are the exclusive property of Lilly Store LK / Deema Rupasinghe. You may not reproduce, distribute, or modify without explicit written permission.
9.2 User-Generated Content
If you post photos or reviews of Lilly products on social media and tag @lilly.store.lk, you grant Lilly permission to repost and credit you. You retain ownership of the photo.
🔐 10. User Conduct & Restrictions
You agree NOT to:
Use abusive, discriminatory, or harassing language
Attempt to hack or access restricted areas of our website
Post spam, scams, or malicious content
Engage in counterfeit or fraudulent orders
Share or distribute our designs without permission
Use our services for illegal activities
Resell or redistribute products without authorization
Violation of these terms may result in account suspension or legal action.
⚖️ 11. Dispute Resolution & Governing Law
11.1 Dispute Resolution
If a dispute arises, we will attempt to resolve it amicably via:
Direct communication via WhatsApp or email
Mediation by Lilly team
Formal legal action (if necessary)
11.2 Governing Law
These Terms are governed by the laws of Sri Lanka. Any legal proceedings shall be brought in the courts of Sri Jayawardenepura Kotte or Colombo, Sri Lanka.
11.3 Severability
If any provision of these Terms is found invalid, the remaining provisions remain in effect.
📝 12. Changes to Terms
Lilly Store LK reserves the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our services constitutes acceptance of the updated Terms.
📍 Contact Information
For questions about these Terms or to dispute an order: